Thank you for visiting our online store. Here we are providing the frequently asked questions as well as the answers to assist you. We hope it make clear and informative for you online shopping. Honest seller, 100% satisfaction, easy return policy, safe payment and fast shipping.
Q1. Is it safe to order online?
A: Our website is secured with the latest protective security. SuperLightingLED.com chooses products to sell based on their excellent designs and proven hardware reliability. So the quality is guaranteed. We check all of your orders during the packing stage to make sure that the right accessories are included and that the adapters and other standards are correct for your country. We have a OQC team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.
Q2. Why Buy from SuperLightingLED.com?
A: We have the lowest prices. We cut out the middle man and sell at wholesale prices directly to the public. This means big savings on quality products. Show us a lower price on LED lights or any item we sell. At SuperLightingLED.com, we sell only the finest quality merchandise. Our LED lights products have been sold in the Worldwide. Brilliant brand LED lights are a superior product and second to none. We guarantee it or your money back! .
Q3. How to contact us?
A：We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact our customer service representatives. Click here For any questions，We normally respond to all enquiries within 1 working day expect the holiday
Q4. Does it scram for your site?
A：We do not cheat any customers. We have engaged in online retail products for years. We hope do business with you for long terms and create a pleasant shopping experience so that you will get your friends about us. That you can be rest assured buy from us.
Q5. How long does shipping take?
A：The time of receipt will be order processing time plus shipping time. A rough estimate for delivering to any major city in the world would be as below: Stock Orders with Air Parcel Shipment: ~ 10 to 15 working days Stock Orders with Express Shipment: ~4 to 7 working days Alteration or Custom-made Orders with Air Parcel Shipment: ~ 15 to 20 working days Alteration or Custom-made Orders with Express Shipment: ~ 7 to 12 working days
Q6. Which payment method do you support?
A：We accept credit cards(via Paypal), T/T, Western Union. you can choose your favorite method when you check out.
Q7. Can I have my order shipped to a P.O Box?
A: No, unfortunately not. Since we deliver by courier to your door, upon receipt of the product an adult must be available to sign for the package, so we can't ship to P.O Boxes.
Q8. How long will it take for my order to be processed?
A: Most of the orders are processed and shipped within 2-5 days. However there could be delay if error happens.
Q9. What is the process if I buy your product? A: Please see the 5 steps.
1. When you want to buy the product you find, choose the appropriate quantities, sizes, etc. then add the items to your cart.
2. When you want to checkout, click the Checkout button on the shopping cart page.
3. Fill all of the required information on the shipping and billing pages. 4. Review your order before submitting, to verify all information is correct and to get your total order. 5. We will ship your Product in 48 hours after your payment by PAYPAL or Credit card.
Q10: How do I know if you have shipped my order?
A: After we shipped your order, we will send you a tracking number, and you can track online, which will show you where your order is.
Q11. Which shipping method do you use?
A：All international shipments are shipped via DHL,UPS,TNT,FedEx express. Save more money now enjoying real brand new quality.
Q12. Can delivery address be different from the billing address?
A：When your order shipping address differs from the billing address, we will send a confirm email to ask for your confirmation. After we confirm your order details, we will deliver merchandise ASAP!
Q14. When and how can I check on my order status?
A：Normally, when we deliver items, you will receive the tracking number via e-mail. And you can check it on line.
Q15. Can I exchange or cancel an order?
A: Customer satisfaction is important to all of us at SuperLightingLED Optoelectronics(ASIA) Co.,Ltd. We will ship your merchandise as quickly as possible. If your order has not yet shipped, we can cancel it for you. However, we shall not be able to process a cancellation once your order has been shipped.
